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Troubleshooting Common Problems:
If you have further questions regarding DownloadStudio,
then please contact us using our Customer
Support page or visit our User Forum.
System Requirements
What operating systems does DownloadStudio
run on?
DownloadStudio runs on Windows 10 (64-bit and 32-bit), Windows 8 (64-bit and 32-bit), Windows 7 (64-bit and 32-bit), Windows Vista (64-bit and 32-bit), Windows XP (64-bit and 32-bit).
What else do I need on my computer to run
DownloadStudio?
DownloadStudio works with
all internet connections
such as ADSL, DSL, wireless,
cable, fibre optic, ISDN,
microwave and dialup.
You must have at least 50MB hard disk space to
install DownloadStudio.
It is recommended that
you have set your screen
display colors set to 16
bit color or higher and
your screen resolution set
to 1024x768 or higher.
You will need to have Microsoft Internet Explorer
6.0 or higher installed
on your computer. You can
download the latest version
of Internet Explorer from
http://www.microsoft.com.
To detect and save Flash content in Internet Explorer,
you will need to have Flash Player 7.0 or higher.
This is a free download from http://www.adobe.com.
DownloadStudio works with the latest versions of
all popular web browsers:
- Google Chrome
- Firefox
- Internet Explorer
Why Do I Need DownloadStudio?
I already have a fast broadband connection, so I don't need a download manager
- right?
Actually, that is completely wrong.
There is a common misconception
that internet users with
broadband connections (cable,
ADSL, wireless, etc.) do
not need to use download
managers.
This is incorrect for several reasons:
- Download managers provide much better download speeds
compared to downloading files using your web browser -
even on broadband connections you will often get 5 times faster speed!
Think of it this way - you have a
super-fast broadband connection but your web browser does not take advantage of it.
DownloadStudio uses your fast broadband connection to download files as fast as possible, saving you
enormous time.
- Download managers resume broken connections. Remember that web sites are located all around
the world so your connection to a web site hops through many countries and many cities.
These hops and connections can be slow or be congested. Sometimes they will timeout or fail - even
on your fast broadband connection! DownloadStudio will take care of this by resuming any broken download
where it left off, saving you enormous time and bandwidth.
- DownloadStudio lets you get content that web
browsers do not download - such as flash
video, streaming audio,
streaming video, web sites,
RSS feeds, podcasts and
more. So if you want to get the latest content from web sites, only DownloadStudio will help you.
Why is DownloadStudio better than using my web browser?
When you download a file using your
web browser, files can take a long time to download
- or sometimes they fail to download and you must
start all over again - or sometimes you just cannot
download the file, flash video, music, movie or photo that you
want.
DownloadStudio includes 12 specialized downloading
tools that take care of all your downloading needs.
DownloadStudio accelerates downloads by up to 5 times. This means
you get your files faster and you maximize your
internet connection. DownloadStudio also gives you
full control over your downloads so that they are
downloaded and saved where you want them.
DownloadStudio resumes downloads after they have
broken or have failed. Downloads typically fail
due to internet connection failures, computer failures
or web site failures. Resuming a broken download
where it left off can save you enormous time and
bandwidth costs.
DownloadStudio also lets you schedule your downloads.
This lets you download when it is the most suitable
time for you (for example, late at night when your
internet connection is not so congested). You can
also schedule your downloads for regular intervals
such as every hour, day or week so you always have
the latest files that you want.
DownloadStudio
takes the process of downloading
files a step further. In
addition to downloading
just a file that you want,
you can also download any
content on web sites.
You can download flash video
(FLV), complete web sites,
complete FTP sites, all
the images from web sites,
streaming audio and video
from web sites, RSS feeds,
podcasts, blogs, documents
and much more. For example,
with DownloadStudio you
can download all the photos,
movies or music files from
a web site without having
to click on each link and
downloading them one at
a time. This is a great
time-saver.
Downloading becomes so easy with DownloadStudio.
DownloadStudio's Quick Start mode gives you
access to all downloading tasks in a single click.
For inexperienced internet users, a Download Wizard
guides you through all the steps and takes all the
guess work out of downloading files. A built-in
file browser helps you organize all your downloaded
files.
I want to download
flash video (FLV) from Youtube,
Google Video, MySpace, Dailymotion, Crackle, etc. Can DownloadStudio
help me do this?
Yes. Using DownloadStudio,
you simply right-click on
the web page that is playing
the flash video and click
"Download Video".
DownloadStudio takes care
of the rest. It finds the
flash video (FLV) and downloads
it for you. Best of all,
DownloadStudio can download
flash video (FLV) from any
video site - such as Youtube,
Google Video, Myspace, Vimeo,
Crackle, Metacafe, Yahoo
Video and many more.
I like downloading
photos and images from the
internet. Can DownloadStudio
help me do this?
Yes. DownloadStudio can download all the photos
from your favorite web sites, web galleries and
FTP sites. You have full control over how many images
you want to download. You can specify the type of
images that you want to download (e.g. JPG, GIF,
PNG, etc.), the minimum and maximum file size of
the images to download, just download the most recent
images, and more.
Once you have downloaded your images, DownloadStudio
contains a built-in file browser and image viewer
that lets you quickly view thumbnails of all your
files. The Instant Viewer lets you view your files
full-sized or play an instant slideshow.
I like downloading movies and video from
the internet. Can DownloadStudio help me do this?
Yes. DownloadStudio can
download all video files
from the internet (AVI,
MOV, WMV, MPG, M4V, QT,
RM, etc.). It can also download
streaming video directly
from Microsoft Streaming
Servers (WMV, WVX, ASF,
ASX) and digital media from
SHOUTcast servers. For other
streaming servers such as
Real and QuickTime, the
DownloadStudio Audio/Video
Capture application can
record the video as it plays
in your web browser or media
player so that you can save
it onto your computer. You
have full control over the
frame rates, quality and
formats to capture.
You can
also download your favorite
podcasts - including all
the music and video files
in the podcast. Once downloaded,
you can play them on your
computer, or transfer them
to your portable media player,
such as an Apple iPod, Sony
PSP or Microsoft Zune.
I like
downloading music and audio from the internet. Can
DownloadStudio help me do this?
Yes. DownloadStudio can
download all audio files
from the internet (WAV,
MP3, WMA, M4A, RA, etc.).
It can also download streaming
audio directly from Microsoft
Streaming Servers (WMA,
WAX, ASF, ASX) and internet
radio from SHOUTcast servers.
For other streaming servers
such as Real and QuickTime,
the DownloadStudio Audio/Video
Capture application can
capture the audio as it
plays on your computer's
audio card. You have full
control over the quality
and formats to capture.
You can also download your
favorite podcasts - including
all the music and video
files in the podcast. Once
downloaded, you can play
them on your computer, or
transfer them to your portable
media player, such as an
Apple iPod, Sony PSP or
Microsoft Zune.
I subscribe to RSS feeds,
blogs and podcasts. How can DownloadStudio help
me?
DownloadStudio can subscribe to and download RSS
feeds, blogs and podcasts.
It supports all popular
standards - RSS, RDF and
ATOM. The built-in RSS Feed
Reader lets you read and
manage all items within
your feeds. You can download
all the links in your feeds
for complete offline viewing.
You can also download your
favorite podcasts - including
all the music or video files
in the podcast. Once downloaded,
you can play them on your
computer, or transfer them
to your portable media player,
such as an Apple iPod, Sony
PSP or Microsoft Zune.
I'm a systems administrator
and I need to make regular downloads/backups of
files located across all my company's internet locations.
How can DownloadStudio help me?
DownloadStudio can support any number of download
jobs and these downloads can be scheduled for regular
intervals - for example, daily, weekly etc. This
lets you download files or collections of files
from diverse company locations (intranet, extranet,
VPN, WAN, etc.). Standard password-protection and
authentication schemes are supported.
I create web sites and design graphics.
How can DownloadStudio help me?
DownloadStudio lets you
download complete web sites
for offline viewing or backup
purposes. Also, you view
all the links and images
on a web site using the
built-in Site Explorer mode.
This lets you get 'under-the-hood'
of a web site so you can
work out how other web designers
created their web sites
and can download the files
that interest you.
Where can I read more about the benefits
of download managers?
DownloadStudio vs. Other Download Managers
Want to read an independent comparison
and review of all popular download managers and
download accelerators?
PC Magazine reviewed all popular internet download
managers in their 12th Annual Utility Shootout (June
8, 2004). DownloadStudio won the Editors' Choice
for best download manager. Read the full review
at the PC
Magazine web site.
Why is DownloadStudio
better at downloading than
Free Download Manager, Orbit,
GetRight, Download Accelerator
Plus, FlashGet, Internet
Download Manager, Fresh
Download and Star Downloader?
These are all great products
that will help you download
files. But we believe that
DownloadStudio is a download
manager that has more tools
and more features to give
your more power and control
over downloading.
DownloadStudio is the fastest download manager on the planet. Advanced downloading techniques mean DownloadStudio can
download files up to 5 times faster than
your web browser and 50% faster than other download managers.
Typically, these products
are file downloaders.
They are focused on helping
you download a single file
faster. DownloadStudio contains
a file downloader and uses
the same technologies for
file downloading such as
download acceleration, resume
broken downloads, scheduling,
segmenting/splitting, authentication,
click monitoring, categories,
and more.
But DownloadStudio goes
beyond just being a file
download manager. DownloadStudio
is a comprehensive download
manager that contains 12
specialized downloading
tools:
Learn more about DownloadStudio's
tools and features
Using these tools, you
can download any type of
content from the web:
DownloadStudio supports
all popular internet protocols,
including HTTP, HTTPS, FTP,
MMS, RTSP, RSS, RDF and
ATOM.
This gives you enormous power and flexibility over
what you want to get from the internet. When choosing your download manager, see if they can do all of what DownloadStudio can!
What other features
make DownloadStudio better
than Free Download Manager,
Orbit, GetRight, Download
Accelerator Plus, FlashGet,
Internet Download Manager,
Fresh Download and Star
Downloader?
DownloadStudio contains NO adware,
spyware or malware.
DownloadStudio works with the latest versions of
all popular web browsers:
- Internet Explorer 6.0
or higher
- Firefox 1.0 or higher
- Flock 1.0 or higher
- Mozilla 1.0 or higher
- Google Chrome 0.2 or higher
- Netscape 7.0 or higher
- Internet Explorer-based
browsers including Maxthon
and Avant Browser
DownloadStudio adds more downloading power
to your web browser:
- Advanced click monitoring catches all your download
clicks
- Download toolbar gives you one-click access to
all downloading features
- Right-click context menu lets you quickly download
links, images, pages and sites while browsing.
- Drag-and-drop support lets you download selected
content from web pages
Learn more about DownloadStudio
and web browsers
DownloadStudio lets you
get video clips
and audio clips
from web sites. Typically,
audio and video are either
flash video or streamed
from special streaming servers
(Microsoft, Real or QuickTime).
This flash video or streaming
audio or video is not a
file that can be downloaded
in the normal manner. DownloadStudio
contains direct support
for flash video so you can
get any flash video you
want. DownloadStudio also has support
for Microsoft Streaming
Servers so it can directly
download WMV, WMA, WVX,
WAX, ASX and ASF audio and
video files. Internet radio
can also be downloaded from SHOUTcast
servers using DownloadStudio. DownloadStudio's
Audio/Video Capture application
lets you capture audio and
video as it plays in your
web browser or media player.
DownloadStudio lets you
get flash video
(SWF and FLV)
from any web site - including Youtube, Google Video, MySpace, Dailymotion, Vimeo, Metacafe,
Crackle and more. Just right-click
on a web page and click
Download Video
to download the video that
is playing on a web page.
DownloadStudio contains a powerful scheduler
so that you can schedule
your downloads for any time
of day. Unlike other download
managers that have one schedule
for all your downloads,
with DownloadStudio you
can schedule each of your
downloads for different
times of day. You can also
schedule frequent downloads
for regular intervals (for
example, every hour, day
or week) so that you always
have the latest files!
DownloadStudio lets you
download and read all your
favorite RSS feeds,
blogs and podcasts!
All popular standards are
supported - RSS, RDF and
ATOM. The built-in RSS Feed
Reader lets you read and
manage all your feeds. DownloadStudio
takes subscribing to feeds
a step further - letting
you download all the links
in feeds for complete offline
viewing! Downloading podcasts
is easy with DownloadStudio
- all the music or video
files are downloaded so
that you can play them immediately
on your computer, or transfer
them onto your portable
media player, such as an
Apple iPod, Sony PSP or
Microsoft Zune.
If you are not familiar with downloading, don't worry - DownloadStudio helps you
no matter your level of experience.
If you're new to downloading
files, you can use the easy-to-use
Download Wizard that guides
you through step-by-step
to successfully download
files. Expert mode is a
faster one dialog method
for people more familiar
with downloading. Silent
downloading provides fast,
no-click, no-dialog downloading
from web browsers for experienced
users.
DownloadStudio lets you
view all your downloaded
files! The built-in
file browser is just like
Windows Explorer - except
it supports over 150 file
formats so that you can
quickly see thumbnails of
all your files. The Instant
Viewer lets you view your
files full-sized and view
instant slideshows. It's
just like having IrfanView
or ACDSee built into your
download manager.
DownloadStudio organizes files for you!
DownloadStudio takes categories to a new level.
Typically, most download managers have categories
that are just shortcuts for folders on your computer.
DownloadStudio's categories use a high performance
database that automatically organizes your files
into virtual folders so that you can find your files
fast.
No other download manager
has as many "must-have" features as DownloadStudio!
Quick Start Problems
How do I hide Quick Start mode?
Go to the Options (General Page) dialog box and
make sure the "Show Quick Start mode"
checkbox is unchecked, or uncheck the "Show
Quick Start mode" checkbox. You will need to
close and re-start DownloadStudio to complete the
process.
How do I show Quick Start mode?
Go to the Options (General Page) dialog box and
make sure the "Show Quick Start mode"
checkbox is checked. You will need to close and
re-start DownloadStudio to complete the process.
Can I add my own
download tasks to Quick
Start mode?
Yes. If you have a special
download task that you wish
to use often, you can add
it to the Download Wizard
section of the Quick Start
mode. You need to create
a download template by going
to Download mode and clicking
the Download/Download Templates
menu item.
General Downloading Problems
Why did my download fail?
There can be many reasons that your download could
have failed. Check these reasons:
- Check your internet connection is active.
- If you have a firewall on your computer, check
that DownloadStudio has permission to access the
internet through your firewall. See your firewall's
settings to do this.
- Check that the URL that you entered in the download
job is correct. Click the "Check URL"
button in the Add Job dialog or Download Wizard
and check the response. Try creating a Single
File download job and then download again. If
it fails, go to the Job Conversation View and
view the full conversation between DownloadStudio
and the web server. It may give you a good idea
as to why the download is failing.
- If you need to log into
the web site, make sure
you have entered your
user name and password
into the download job.
Or, if the web site uses
cookies for authentication
(rather than HTTP/FTP
standard authentication),
then make sure you have
logged into the web site
using your web browser.
- The web site may not
allow multiple download
splits/segments for a
file. Try choosing one
split for the download
job in the Download Settings.
- The web site may not allow multiple connections
from one computer. Try reducing the number of
connections used by DownloadStudio in the Job
Queue View to 1.
- The web site may check
that a valid referer is
being used. Go to the
Download Settings dialog
for the download job and
enter a referer URL. Typically,
the referer URL is the
web page that the download
link is listed on.
- The web site may be
busy or congested so your
download may be timing
out. Try increasing the
connection timeout and
receive timeout setting
for the download job.
Go to the Download Settings
for the download job to
increase these values.
- The web site you are trying to download from
may not be active. Try again later, or schedule
your download for a less busy time.
Why did my Windows
streaming audio or video
download job fail?
Your download job could fail for these reasons:
-
The streaming media
may be protected by Digital Rights Management
(DRM). You cannot download this content using
DownloadStudio. You can use DownloadStudio Audio/Video
Capture to record the audio or video as it plays
in your media player.
-
The protocol may be incorrectly
set. Try setting the protocol to "mms://"
for the URL (instead of "http://").
This tells DownloadStudio to treat the URL as
a Windows media download.
-
If the file extension
of the streaming media URL is .asx, .wax or .wvx,
then this tells you that the file is a Windows
media meta-file. Meta-files are small XML files
that contain the actual location (or URL) of the
streaming media that you want. DownloadStudio
can read these meta-files and download the contents.
Make sure you download the meta-file as a site download (rather
than a single file download), and DownloadStudio
will find and download all URLs within the meta-file.
Why can't I download files from some FTP
sites?
There are several reasons
that a FTP server may reject
your attempts at downloading
files. Check these reasons:
- Try turning on PASV
mode transfer in the Options
(FTP Page) dialog box.
- The FTP server may not
support multiple splits
for downloads. Try choosing
one split for the file
in the Download Settings
dialog for the job.
- The FTP server may not
support multiple connections.
Try setting the number
of connections in the
Job Queue View to 1.
Does DownloadStudio
resume broken downloads?
Yes. If your download failed for some reason or
you have stopped a job, just select the download
job again and click the Download/Resume button.
DownloadStudio will start the download from where
it left off.
My download failed, but DownloadStudio
does not resume the download from where failed.
It downloads the whole file again. Why?
Not all web servers support resuming. DownloadStudio
will check if it supports resuming and if it does
not, it will start the download from the beginning.
Also, if you are using a proxy server or firewall,
it can affect the ability to resume downloads. Check
your proxy server/firewall documentation.
I use a firewall. Can I still use DownloadStudio?
Yes. Make sure that you have added DownloadStudio
into the permitted application list in your firewall's
settings so it can access the internet and download
files.
I use a proxy server. Can I still use DownloadStudio?
Yes. Go to the Options (HTTP Page) and Options
(FTP Page) to enter your proxy server details.
A web site does not like many simultaneous
connections to it. How can I have a control the
number of connection that DownloadStudio uses?
Create a Site Rule using
the Options (Site Rules)
dialog that specifies the
maximum number of connections.
How do I set the default download folder?
Go to the Options (Downloading
Page) dialog box and enter
your preferred folder.
How do I enter user names and passwords
for web sites that I download from regularly?
Go to the Options (Site
Rules) dialog box and enter
user names and passwords
for your favorite web sites.
How do I set the default user name and
password DownloadStudio uses to login to FTP sites?
DownloadStudio will use the user name 'anonymous'.
You can set the password in the Options (FTP Page)
dialog box.
Why do I keep getting prompted for the
user name and password for an FTP site - even after
I entered them correctly?
If you have correctly entered the user name and
password for an FTP site, but keep getting prompted
when downloading multiple files from an FTP site,
the reason may be that the FTP server only supports
one connection at a time. Try setting the number
of connections in the Job Queue View to 1 and choosing
one split for files in the Advanced Settings dialog
box for the job.
Can I automatically check my downloaded
files for viruses?
Yes. Go to the Options (After Download Page) dialog
box and specify your virus checker and the file
types to check.
How do I open files that I have downloaded?
Select the download job and click the Open toolbar
button. This will open the file in your default
associated application. For example, a downloaded
web site will be opened in your web browser.
I cannot find my downloaded files on my
computer?
Select the download job
and click the Go To toolbar
button to view the folder
containing the files for
the download job.
When I am downloading files, my web browser
becomes very slow.
Downloading files tries to use your internet connection
intensively so your downloads are as fast as possible.
If you want to slow down DownloadStudio, use the
Limit check box in the Job Queue View to limit the
download bandwidth used by DownloadStudio.
I don't like DownloadStudio always automatically
adding files to categories. How do I stop this?
Go to the Options (Categories Page) dialog box
and uncheck the Use Auto Categorization check box.
I don't like DownloadStudio always creating
sub-folders. How do I stop this?
Go to the Options (Downloading Page) dialog box
and uncheck the Create sub-folders check box.
RapidShare, Megaupload, FileSonic, Hotfile & Other File Hosting Site Download Problems
How do I download files from Megaupload?
DownloadStudio has full support for Megaupload downloading. If you are a premium user of Megaupload, then DownloadStudio is perfect for you. You
just need to enter your Megaupload username and password into DownloadStudio and you can download multiple files from Megaupload simultaneously using full acceleration.
This gives you very fast downloading for all your favorite Megaupload files. You will not need to wait for 45 seconds, or download files using your web browser
when using DownloadStudio with your Megaupload premium account.
How do I download files from RapidShare?
DownloadStudio fully supports both free and premium RapidShare, Megaupload
and most other file sharing
web sites.
In most cases, the download
URLs from these sites just
display a download page
in
your web browser and then
you must wait and enter
details before downloading.
So,
if you try to download one
of these download URLs using
a download manager (such
as DownloadStudio), then
you will just download this
download html page and not
the
file you want. If you have
a premium account with the
file sharing site, then
most
of these sites permit direct
downloading and, in this
case, download managers like
DownloadStudio will be able to download the file directly.
See the notes below for enabling
direct downloading for
RapidShare.
Also, many of these file
sharing sites may not allow
multiple connections. Downloads
may fail if you try to download
with multiple splits, or
if you try to download too many files
at the same time.
If you are a RapidShare
Premium user:
As a premium RapidShare
Account holder, you can
use DownloadStudio to download
files
successfully.
If you wish to add RapidShare
download URLs directly into
DownloadStudio as a download
job, then you need to turn
on "Direct-Downloads"
in your RapidShare premium
account
details. If you don't turn
this option on, DownloadStudio
will download a redirect
page to a html file and
not the intended file.
To turn on direct downloading
for your RapidShare premium
account:
1. Go to the RapidShare
website enter the "premium
zone".
2. Click on the “option”
button.
3. Make sure the "Direct-Downloads:"
check box is checked and
save your settings.
4. You can now download
RapidShare download URLs
directly from DownloadStudio,
either
by clicking on a RapidShare
download URL in your web
browser, or by adding the
RapidShare
download URL as a new download
job in DownloadStudio.
Note: The RapidShare cookie
in your web browser may
expire from time to time.
If
you find that your RapidShare
downloads are no longer
working in DownloadStudio,
then the cookie may have
expired. To fix this, just
log into your RapidShare
account
using your web browser to
create a new cookie.
If you are not a RapidShare
Premium user:
DownloadStudio downloads
files from RapidShare free
accounts. Start your web
browser and go to the RapidShare
download URL. Wait until
the download is ready and
click on the download link.
DownloadStudio will catch
the download link and take
over the download.
Tips for better downloading from RapidShare, Megaupload, FileSonic, Hotfile, FileFront, YouSendIt, Netload, SendSpace, MediaFire and more
DownloadStudio can download from all popular file hosting sites such as RapidShare,
Megaupload, FileSonic, Hotfile, FileFront, YouSendIt, Netload, SendSpace, MediaFire and more. Simply click on the download link in
your web browser and DownloadStudio will take over the download.
These file hosting sites do have restrictions that you should be aware of in order
to have trouble-free downloading.
Tips for Non-Premium Users
If you a non-Premium user of your file hosting site, then typically you are restricted
from downloading using splits and are restricted to download only one file at a time
(i.e. one connection). Read the FAQs for your file hosting site to see what are
the restrictions for non-Premium users.
DownloadStudio uses Site Rules to set how many splits and how many connections to
use for a site.
Upon installing DownloadStudio, a set of Site Rules were created for popular file
hosting sites (RapidShare, Megaupload, etc.). You can view and edit these Site Rules
any time using the Options (Site Rules) dialog box. Make sure the Site Rule for
your site matches the restrictions for the site.
If your preferred file hosting site is not listed, then you can create a new Site
Rule using the Options (Site Rules) dialog box.
Tips for Premium Users
If you a Premium user of your file hosting site, then typically many of the restrictions
of non-Premium users are removed. You may be able to download using splits and may
be able to download many one files at a time (i.e. have many connections). Read the
FAQs for your file hosting site to see if there are any restrictions for Premium
users.
Upon installing DownloadStudio, a set of Site Rules were created for popular file
hosting sites (RapidShare, Megaupload, etc.). These Site Rules are very useful for
non-Premium users. If you are a Premium user, then you should view and edit these
Site Rules using the Options (Site Rules) dialog box and see if they apply to your
Premium account. If your file hosting site that has no restrictions for Premium
users, then you should delete the Site Rule. This will give you maximum downloading
performance with DownloadStudio.
Tips for specifying your Download Settings
File hosting sites often check all the settings for a download job and if they are
not set correctly, the download job will either fail or just download a HTML page.
If your download is failing or just returning a HTML page, one reason could be that
your download job's download settings may not be correct. You can view and edit
all download settings for a download job by clicking the Download Settings button
in the Add Job dialog.
You must make sure the download job adheres to the file hosting site's restrictions:
- Splits: Make sure you have set the number of splits to the maximum allowable. Typically,
for non-Premium users, this is 1 split and for Premium users this may be 4 or 5 splits.
- Connections: Make sure you have set the number of connections to the maximum allowable.
Typically, for non-Premium users, this is 1 connection and for Premium users this
may be 4 or 5 connections.
You must make sure the download job uses the same settings as the web browser that
you used to click on the download link:
- User Agent: Make sure the user agent is set to the same as your web browser's user
agent.
- Referer: Make sure the referer is set to the web page address that contains the download
link.
Time-To-Live (TTL) for Download Links
Once you click on a download link and start downloading the file, many of the file
hosting sites will only let you use the download link URL for a very short time (for
example, 30-60 seconds). After a short period of time, the download link URL becomes
expired and you can no longer use it.
If you try to download the file again using the download link URL and the download
link URL has expired, then a HTML page will be downloaded instead of the desired
file. In this case, you need to go to your web browser and click on the download
link again to generate a new download link URL.
Resuming Download Links
Some file hosting sites will not allow you to resume a broken or stopped download
link. The download will either start again from the beginning, or a HTML page will
be downloaded. In this case, you need to go to your web browser and click on the
download link again to generate a new download link URL.
Youtube, Google Video & Other Flash Video Downloading Problems
I want to download flash video (FLV) from Youtube, Google Video, MySpace, Dailymotion, Crackle, etc. Can DownloadStudio
help me do this?
Yes. Using DownloadStudio, you simply right-click on the web page that is playing the flash video and click
"Download Video". DownloadStudio takes care of the rest. It finds the flash video (FLV) and downloads
it for you. Best of all, DownloadStudio can download flash video (FLV) from any video site - such as Youtube,
Google Video, Myspace, Vimeo, Crackle, Metacafe, Yahoo Video and many more.
DownloadStudio never finds any videos for me. Why?
DownloadStudio requires that the latest version of Flash is installed into Internet Explorer - even
if you use another web browser such as Firefox, Flock or Google Chrome. To test if the problem is related to Flash not being
up-to-date, start Internet Explorer go to http://www.youtube.com and see if you can watch a video. If you can, then
Flash in Internet Explorer is fine. If you cannot view videos, then follow the onscreen instructions to download
the latest version of Flash for Internet Explorer.
DownloadStudio says it did not find any videos when I clicked Download Video. What's wrong?
DownloadStudio's URL Sniffer was not able to find any video URLs at that time. To fix this, simply do the following:
- Make sure the small URL Sniffer window is still displayed.
- Refresh your browser so it reloads the web page and start the video playing again.
- The small URL Sniffer window will display the video URLs for you to download. Select one and click Download.
How come I see more than one video listed in the small URL Sniffer window?
Some video web sites redirect to other servers to get their videos. If the video URLs listed have the same MIME type and file size,
then they are all the same video and you can choose any one of them to download.
Site Explorer Problems
I don't understand what Site Explorer mode is useful for?
Site Explorer mode lets you enter web site addresses
so you can view all the links and images contained
on web pages. This helps you find URLs that you
may want to download. If you find a URL that you
want to download, select it and click the Download
File toolbar button.
For example, you may see an interesting video on
a web page but you may not be able to find the URL
for it to download. You can click "Show Links"
in your web browser and DownloadStudio will find
all the links on the page so you can locate the
URL that you are after.
The files that I browse in Site Explorer mode are not on my computer. Why not?
The Site Explorer mode does not download files
while you are using it to browse web sites. It finds
and lists the files that are on a web site without
downloading them. To download these files, click
the Download Files or Download Site toolbar buttons.
I'm getting lots of annoying popups when
I use Site Explorer mode. Can I stop this?
Yes. Go to the Options dialog (Site Explorer mode) and make sure the Block popups checkbox is
checked.
I cannot see my Internet Explorer favorites
in Site Explorer.
Make sure the Show Internet Explorer favorites
check box is turned on in the Organize Favorites
dialog box in Site Explorer mode.
Why aren't the favorites I create in Site Explorer mode also shown in Internet Explorer.
The Site Explorer mode favorites are created
just for DownloadStudio. You need to create favorites
in Internet Explorer if you want to use them in
both applications.
RSS/Podcast Reader Problems
How do I find the URL for a RSS feed or
podcast?
Typically a web site will have a small "RSS"
or "XML" graphic on its web page if there
is a RSS feed or podcast. This is a visual cue to
tell you that the web site has a RSS feed that you
can subscribe to. Try clicking on the graphic and
it may take you directly to the RSS feed URL. Typically,
URLs for RSS feeds and podcasts will have a ".XML"
or ".RSS" file extension.
If you cannot find the URL for the RSS feed or
podcast, try using Auto Discover button in the Subscribe
to RSS Feed dialog or Download Wizard. Enter the
URL for the web site and then click Auto Discover.
DownloadStudio will interrogate the web site and
look for any RSS feeds. If it finds a RSS feed or
podcast, it will replace the URL with the correct
URL for the RSS feed.
How do I get the music or video files from
a podcast?
Music and video files are listed in podcasts as
special links called enclosures. Make sure you have
checked the "Download enclosures" checkbox
when creating the RSS feed download job. Start the
download job and the podcast and all enclosures
will be downloaded.
How do I download the links contained in
a RSS feed for complete offline viewing?
Make sure you have increased the Link Depth to
1 in the RSS feed download job. A link depth of
1 will download all links contained in the RSS feed.
You will be able to view the RSS feed and any links
contained in the RSS feed offline without being
connected to the internet.
You can increase the link depth further to download
any subsequent links that are found on the links
in the RSS feed. Be careful that you may download
significant number of files if you increase the
link depth too high (or set to unlimited).
How do I update my RSS feed so it is up-to-date?
Select your RSS feed in the RSS Feed Reader and
then click the Update toolbar button. Or, you can
create a schedule to check for updates at regular
intervals (hourly, daily, weekly, etc.). To do this,
double-click on the RSS feed and make sure the Check
for updates checkbox is checked.
How do I stop a RSS feed from downloading?
Go to Download mode and you will see all download
jobs (including RSS feed downloads) listed in the
Download Job List. Locate your RSS feed download
job and select it. Then, click the Stop toolbar
button.
How do I change the default layout for
my RSS feeds?
Select your RSS feed in the RSS Feed Reader and
then select a layout from the Styles combo box in
the RSS Preview. To change the default style for
all new RSS feeds, go to the Options dialog (RSS
Feed Reader page) and select the default layout
style.
How do I stop popup windows from appearing
when I preview RSS feeds?
Go to the Options dialog (RSS Feed Reader page)
and make sure that the "Block popup windows
in preview window" is checked. Note that turning
on the popup blocker will stop you from using "Open
in New Window" from the right-click menu in
the Preview
window.
File Browser Problems
How do I open files that I have downloaded?
Select the download job and click the Open toolbar
button. This will open the file in the default associated
application. For example, a downloaded web site
will be opened in your web browser.
How do I find files that I have downloaded
on my computer?
Select the download job and click the Go To toolbar
button. This will display
the folder containing the
file(s) that were downloaded
for the download job.
I cannot see thumbnails when I browse my
computer in DownloadStudio.
Try clicking the View/Refresh menu item (or press
F5 key). Also, make sure that you are viewing thumbnails
by setting the View menu to Large, Medium or Small
thumbnails.
I cannot see thumbnails for certain files
in DownloadStudio.
DownloadStudio can create thumbnails for many file
formats. If it is not able to create a thumbnail,
it will display the normal icon for the file.
Can I drag & drop the files from DownloadStudio
into other applications?
Yes. DownloadStudio supports drag-and-drop into
other applications. You can also use the cut, copy
and paste menu commands.
Can I view full-sized images of downloaded
files?
Yes. Double-click on a thumbnail and the Instant
Viewer will display the full-sized image. You can
zoom, pan, rotate and more.
Can I view a slideshow of images in a folder
or category?
Yes. Double-click on a thumbnail to display the
Instant Viewer and then click the Slideshow toolbar
button. You can adjust slideshow settings by clicking
the Options toolbar button.
Can I view detailed properties of downloaded
files?
Yes. Click on the small "i" icon in the
bottom-right corner of a thumbnail.
Internet Explorer Problems
How do I integrate DownloadStudio into
Internet Explorer?
Go to DownloadStudio's
Options (Web Browser Integration)
dialog. It contains instructions
and settings for all popular
web browsers.
Click Monitoring is not working in Internet
Explorer.
Check these solutions:
- Make sure Internet Explorer
Click Monitoring is turned
on in the Options (Internet
Explorer) dialog box.
- Close all copies on
Internet Explorer and
start a new instance of
Internet Explorer.
- It's possible another
application (download
manager?) is also using
click monitoring. Close
other applications or
turn off their click monitoring
features. You may need
to uninstall them to completely
remove their click monitoring.
How do I stop DownloadStudio from trying
to download files in Internet Explorer?
When clicking on a link, press and hold the SHIFT
key and it will bypass DownloadStudio's
click monitoring.
How do I force DownloadStudio to download
files in Internet Explorer?
When clicking on a link, press and hold the ALT
and CTRL keys and it will force DownloadStudio's
click monitoring to catch the click and download
the file. The Monitoring File Types will not be
used.
The DownloadStudio toolbar is not displayed
in Internet Explorer.
Check these reasons:
- Make sure DownloadStudio toolbar is turned on
in the Options (Internet Explorer Page) dialog
box.
- Make sure the View/Toolbars/DownloadStudio menu
item is checked in Internet Explorer.
- Try unlocking the toolbars in the View/Toolbars
menu in Internet Explorer and dragging partly
hidden toolbars to new rows.
- Make sure that "Enable third-party browser
extensions" setting is turned on in Internet
Explorer's options
The floating toolbar does not display properly when I hover my mouse over flash in Internet Explorer.
This problem is typically due to the Google toolbar conflicting with the floating toolbar. The only solution is to disable or uninstall the Google toolbar.
Firefox, Flock, Mozilla
& Netscape Problems
Does DownloadStudio work with Flock?
Yes. Since Flock is Firefox-based,
DownloadStudio works in
Flock just like it does
with Firefox. To add the
Download extension into
Flock, follow these steps:
- Use Windows Explorer to
go to the DownloadStudio
program folder
- Locate the file "downloadstudio.xpi".
This is the DownloadStudio
extension that
must be added into Flock.
- Start Flock.
- In Windows Explorer, drag
and drop the "downloadstudio.xpi"
file onto the Flock application.
Flock should display a dialog
to let you install the extension
into it.
- Restart Flock and DownloadStudio
has been successfully integrated.
Downloads will
be taken over by DownloadStudio.
Right-click menus have been
added. A DownloadStudio
toolbar has been added.
- In Flock, click the Tools/Add
Ons menu item to display
the Add Ons window. Locate
DownloadStudio and view
its options to change the
way that DownloadStudio
integrates
with Flock.
How do I integrate
DownloadStudio into Firefox,
Mozilla or Netscape?
Go to DownloadStudio's
Options (Web Browser Integration)
dialog. It contains instructions
and settings for all popular
web browsers.
Click Monitoring
is not working in Firefox,
Flock, Mozilla or Netscape.
Check these solutions:
- Make sure you have installed
the DownloadStudio Extension
into Firefox, Flock, Mozilla
or Netscape. To install
it, go to the Options
(Firefox Page or Mozilla
Page or Netscape Page)
dialog in DownloadStudio
and click the Install
Extension button. This
will install the DownloadStudio
Extension into your web
browser. Your web browser
will display a window
requesting you to confirm
that you wish to install
the DownloadStudio Extension.
Click the Install button.
- After installing, close all copies of your web
browser and start a new instance of your web browser.
- Make sure that the correct File Type check boxes
are checked for Click Monitoring in the DownloadStudio
Integration Options window in your web browser.
To display the DownloadStudio Integration Options
window, click the Options toolbar button on the
DownloadStudio toolbar in your web browser.
- It may be possible that another extension (download
manager?) is also using click monitoring. Turn
off their click monitoring features. You may need
to uninstall them to completely remove their click
monitoring.
How do I force
DownloadStudio to download
a file in Firefox, Flock,
Mozilla or Netscape?
You can force DownloadStudio
to download files by pressing
the CTRL key when you are
clicking a link. To turn
this feature on, make sure
you have checked the CTRL
override check box in the
DownloadStudio Integration
window in your web browser.
How do I bypass
DownloadStudio's click monitoring
in Firefox, Flock, Mozilla
or Netscape?
You can bypass DownloadStudio's
click monitoring by pressing
the SHIFT key when you are
clicking a link. To turn
this feature on, make sure
you have checked the SHIFT
override check box in the
DownloadStudio Integration
window in your web browser.
The SHIFT or CTRL
keys in Firefox, Flock,
Mozilla or Netscape no longer
open new windows
You can turn off DownloadStudio's
use of the SHIFT and CTRL
keys by going to the DownloadStudio
Integration window in your
web browser and uncheck
the SHIFT and CTRL overrides.
How do I hide the
DownloadStudio toolbar in
Firefox, Flock, Netscape
or Flock?
Use View/Toolbars menu
to uncheck the DownloadStudio
toolbar.
I am using FireFox/Flock/Netscape/Mozilla
and no flash videos are
being found when I click
"Download Video".
Why is it not working?
DownloadStudio needs the
latest version of Flash
installed in Internet Explorer.
Start Internet Explorer
and go to the web page you
are trying to download the
video. If Internet Explorer
tells you that Flash is
not installed or needs to
be updated, then please
install the latest version.
Once installed, close Internet
Explorer and return to your
web browser to try downloading
the Flash Video again.
How do I hide the
DownloadStudio toolbar in
Mozilla?
Click on the gripper on
the DownloadStudio toolbar
and it will hide or show.
DownloadStudio
does not start up when I
click menu items or toolbar
buttons in Firefox, Flock,
Mozilla or Netscape.
Check that DownloadStudio
is installed.
Google Chrome Problems
How do I integrate DownloadStudio into
Google Chrome?
Go to DownloadStudio's
Options (Web Browser Integration)
dialog. It contains instructions
and settings for all popular
web browsers.
Click Monitoring
is not working in Google Chrome.
Check these solutions:
- Make sure you have installed
the DownloadStudio Plug-ins
into Google Chrome. To install
them, go to the Options
(Chrome Page) dialog box
in DownloadStudio and
click the Install Changes
Into Chrome button. This
will install the DownloadStudio
plug-ins into Google Chrome.
- After installing, close
all copies of Google Chrome and
start a new instance of
Google Chrome.
- To check that the plug-ins
have been installed correctly
into Google Chrome, type "about:plugins" into Google Chrome's address bar. It
will show all plug-ins
that are installed in
Google Chrome. Make sure that
you see DownloadStudio
Click Catcher plug-ins listed.
- It's possible another
plug-in (often another
download manager) is also
using click monitoring
and interfering with DownloadStudio. You may
need to remove these plug-ins
from Google Chrome's "plugins"
folder to completely remove
their click monitoring.
How do I stop DownloadStudio from trying
to download files in Google Chrome?
If you do not want to take over downloads for a
particular file type, you can choose what plug-ins
to install into Google Chrome. Go to the Options (Chrome
Page) dialog box in DownloadStudio and choose what
file types you want DownloadStudio to catch.
Note: In Google Chrome, the SHIFT key has no effect with
DownloadStudio's click monitoring.
How do I force DownloadStudio to download
files in Google Chrome?
There is currently no method to force DownloadStudio
to take over a download in Google Chrome. This is due to
Chrome's use of plugins for application integration.
There are other ways to download files though.
Display DownloadStudio's Drop Window and drag and drop links
from Google Chrome into the Drop Window.
Another technique is to copy a URL from a web page
into the clipboard and use DownloadStudio's Clipboard
Monitoring to catch it and download it
Note: In Google Chrome, the ALT and CTRL keys have no effect
with DownloadStudio's click monitoring.
The DownloadStudio toolbar is not displayed
in Google Chrome.
The current version of DownloadStudio does not
include a DownloadStudio toolbar in Google Chrome. We are
investigating this further and will try to include
this feature in a future version.
Maxthon and Avant Browser
Problems
Maxthon Support
- Click monitoring. Not
supported
- Download toolbar. Not
supported
- Right-click menus. Supported (as per Internet
Explorer). Select "Download Target Using
DownloadStudio" to download a file.
- Flash detection and saving. Not supported
- Drag-and-drop support. Supported (as per Internet
Explorer)
Avant Browser Support
- Click monitoring. Not supported
- Download toolbar. Not supported.
- Right-click menus. Supported (as per Internet
Explorer). Select "Download Target Using
DownloadStudio" to download a file.
- Flash detection and saving. Not supported.
- Drag-and-drop support. Supported (as per Internet
Explorer).
Clipboard Monitoring Problems
Windows Clipboard Monitoring is not working.
Check these reasons:
- Make sure Windows Clipboard Monitoring is turned
on in the Tools menu.
- Check that Monitoring File Types in Options
(Clipboard Monitoring Page) dialog box are correct.
- Its possible another application is also using
Windows clipboard monitoring. Close other applications
or turn off their monitoring features.
- Make sure that "DownloadStudioScheduleMonitor.exe"
is running. Use CTRL+ALT+DEL to display the Task
Manager to view running programs.
Audio and Video Capture Problems
No audio has been recorded by DownloadStudio Audio/Video Capture when running on Vista.
Follow these steps to get audio recorded for Vista users:
- Step 1. Go to Control Panel (Classic View) and select Sound.
- Step 2. Select the Recording Tab.
- Step 3. Right click on Microphone in the window.
- Step 4. Tick Show Disabled Devices and Show Disconnected Devices menu items. Now, Stereo Mix (and other devices)
will appear in the list. Note: If you still do not see the Stereo Mix after making this change, then go to the next problem and solution below.
Then, come back to this solution.
- Step 5. Select Stereo Mix and click the Properties button. In the Properties dialog, change the Device usage to
Use this device (enable).
- Step 6. Reboot your computer and start DownloadStudio Audio/Video Capture. Go to the Recording Options dialog and you
should be able to see Stereo Mix listed. Select Stereo Mix and start recording your audio/video.
I have tried the above solution on Vista, but "Stereo Mix" is still not listed as an audio device in DownloadStudio Audio/Video Capture.
If you have tried the above solution and Stereo Mix is still not listed, then your audio card's driver that is installed on your
computer does not support Stereo Mix. It may be that the software driver is out-of-date. It is strongly recommended that you download and
install the latest software driver for your audio card from your computer manufacturer's web site. After installing, reboot your computer
and try again. This may fix the problem. If it does not, then unfortunately Stereo Mix is not available and DownloadStudio Audio/Video
Capture (and other audio recording programs) cannot record audio on your computer. For further troubleshooting, it is recommended that you
contact the computer hardware manufacturer for assistance.
When I capture audio or video, my computer
becomes very slow.
Capturing video and audio is very CPU, RAM and
hard disk intensive. You
may need a higher performance
computer - we suggest a
computer with at least 1.5GHz
processor and 256MB RAM
is recommended for audio
and video capture. Also,
make sure the frame rate
that you are using is not
too high. Start with a frame
rate of 10 and increase
it until your computer starts
to become slow (note that
DVDs use a frame rate of
30 frames per second).
When I capture video my screen initially switches mode and goes black for a second.
This is normal and nothing to worry about. You have hardware acceleration turned on in Windows and
DownloadStudio turns it off whilst it is capturing video. Hardware acceleration must be turned off to ensure
that the video is captured successfully. When capturing is finished, hardware acceleration is restored to
your original setting.
Also, if you are running Windows Vista and have the Aero theme set, then DownloadStudio turns it off whilst
it is capturing video. The Aero theme must be turned off to ensure that the video is captured successfully. When
capturing is finished, the Aero theme is restored to your original setting.
When I capture video my mouse cursor flickers.
This is normal and nothing to worry about. DownloadStudio is capturing frames at the frame rate you
set. The mouse cursor is being turned on and off whilst it is capturing each frame. When capturing is finished,
your mouse cursor is restored to its normal setting.
There's no sound captured when I record
audio or video.
Make sure your sound card can operate in full duplex
mode. Try changing the Audio Source to "Stereo Mix",
"Stereo Out" or another suitable audio
source (click on the Recording Options button to
change the audio source). Also, try selecting a
different quality level when recording - go to the
Sound Selection dialog (click on the Audio Quality
button in the Recording Options dialog box).
My captured videos are jerky (not smooth).
This typically means that your computer is struggling to capture the window you have chosen at the frame rate you
have set. Try decreasing the frame rate to (say) 10 frames per second. If that works better, then increasing the frame
rate until you find the highest setting before becomes jerky (not smooth). Also, make sure you are not running other
applications on your computer, so that DownloadStudio has access to as much CPU and memory as possible.
My captured audio files are poor quality.
If you are capturing as MP3 files, increase the bitrate so the quality is increased. If you are capturing as WMA files,
select a profile that is CD quality or better.
DownloadStudio fails to create the audio or video file.
Make sure you do not already have the file open in another application such as your media player or the file is
selected in Windows Explorer. Also, try another output format and see if that works. Contact our customer support department
if problems persists.
URL Sniffer Problems
What is DownloadStudio URL Sniffer?
DownloadStudio URL Sniffer is an application that
watches network and internet traffic and finds URLs
that pass through this traffic. This is extremely
useful for finding URLs from web pages that try
to hide their links to files or from media players
that do not display the URL of streaming audio or
video. Once URLs are found in network and internet
traffic, they are listed for you to choose and download
using DownloadStudio.
Does DownloadStudio URL Sniffer slow down
my computer or internet connection?
DownloadStudio URL Sniffer
uses WinPcap (http://www.winpcap.org),
a Windows Packet Capture
Library that is widely used
by many applications and
computer users around the
world. When DownloadStudio
URL Sniffer is not running,
the impact on your computer
system is non-existent (i.e.
it does not affect your
computer's performance,
internet connection or network
traffic). When you have
started sniffing, it will
affect performance as it
watches all network traffic
and collects URLs. Typically
though, you will not notice
any performance penalty.
After you have captured
the URLs that you want,
make sure you stop sniffing
and your performance will
return to its optimal state.
Does DownloadStudio URL Sniffer contain
spyware, adware or malware?
DownloadStudio URL Sniffer (or any other Conceiva
software product) does not contain any spyware,
adware or malware. All software has been checked
for viruses before release. DownloadStudio URL Sniffer
does not send any information to Conceiva or to
any web site.
DownloadStudio URL Sniffer does not run
and reports an error about missing DLLs?
DownloadStudio URL Sniffer requires that you have
the WinPcap packet capture library installed on
your computer. It is installed when you install
DownloadStudio and will be displayed in Control
Panel's Add/Remove Programs. If you do not see it
in this list, then it is not installed and you must
install it.
You can download and install the latest copy of
WinPcap from http://www.winpcap.org,
or you can re-install DownloadStudio so that it
installs WinPcap for you.
What is WinPcap and why did it install when I installed DownloadStudio?
WinPcap is a component used by the DownloadStudio URL Sniffer to capture network traffic.
If you do not install WinPcap when you install DownloadStudio then you will not be able to run
DownloadStudio URL Sniffer. For more information on WinPcap please visit the WinPcap FAQ's page at
http://www.winpcap.org/misc/faq.htm.
Can I uninstall WinPcap from my computer and still use DownloadStudio?
Yes. You can uninstall WinPcap from your computer and use DownloadStudio to download files.
However you will not be able to run DownloadStudio URL Sniffer to find URLs.
DownloadStudio URL Sniffer is not working
or finding URLs.
There may be several reasons for DownloadStudio
URL Sniffer to not work correctly:
- Make sure that "Start Sniffing" toolbar
button has been clicked and the application title
says "DownloadStudio URL Sniffer - [Started]".
Then, try using your web browser to view a web
site (e.g. www.conceiva.com) and you should see
some URLs appear in the list.
-
If you have multiple
network devices listed in the Select Network Device
dialog in DownloadStudio URL Sniffer, try selecting
a different device and then click the Start Sniffing
toolbar button. Try using your web browser to
view a web site (e.g. www.conceiva.com) and you
should see some URLs appear in the list.
-
Make sure that you are
not filtering out too many URLs. Click the "Filter
URLs" toolbar button to display the Filter
URL pane and make sure that all checkboxes are
unchecked and the Text Search edit box is empty.
Try using your web browser to view a web site
(e.g. www.conceiva.com) and you should see some
URLs appear in the list.
-
Make sure that WinPcap
is installed (it is installed when you install
DownloadStudio). Go to Windows Control Panel and
double-click on Add/Remove Programs. You should
be able to locate "WinPcap". If it does
not appear, re-install DownloadStudio or download
the latest copy from http://www.winpcap.org.
-
If you are using a firewall
(such as ZoneAlarm), it may be affecting the capture
of network traffic by WinPcap. This may restrict
DownloadStudio URL Sniffer from getting access
to network and internet traffic. In this case,
WinPcap's suggestion is to uninstall your firewall
to fix this problem - see (http://www.winpcap.org/misc/faq.htm)
for more details.
-
Visit WinPcap's FAQ page
for more solutions for packet capturing problems
(http://www.winpcap.org/misc/faq.htm)
How do I just view certain files (e.g.
video or audio files) using DownloadStudio URL Sniffer?
Click the "Filter
URLs" toolbar button
to display the Filter URL
pane. Click the file type
checkboxes to choose what
type of files you wish to
view. You can also type
in part of the name of a
URL to only display those
that have this name. For
example, typing "ferrari"
will display only those
URLs that have the word
"ferrari" in them.
Finally, you can remove
duplicate URLs by making
sure the "Remove duplicate
URLs" checkbox is checked.
How do I download a file from DownloadStudio
URL Sniffer?
When you have found the
URL that you are after,
you can select the URL and
click the "Download"
toolbar button. This will
start DownloadStudio and
create a download job for
you.
Other Problems
My anti-virus/anti-spyware software reports
that there is a key logger in DownloadStudio. What
is going on?
DownloadStudio Audio/Video
Capture uses a system keyboard
hook. This is a useful feature
for you to stop recording
by pressing the CTRL+F9
keys on your keyboard. This
is NOT a keyboard "logger".
Keyboard loggers record
your keystrokes and send
them to a web site. No keyboard
information is recorded
by DownloadStudio, nor is
any keyboard information
sent to Conceiva or to any
other web site. It merely
looks for CTRL+F9 and then
stops recording. It does
not affect the performance
of your computer.
I see 'DownloadStudioScheduleMonitor.exe'
in Task Manager. What is this?
DownloadStudioScheduleMonitor is a small (4KB)
application that runs when you start Windows. It
contains NO adware or spyware, and does not send
any information to Conceiva or other web sites.
Its purpose is to launch the main DownloadStudio
application when certain events occur:
- It checks the schedules of scheduled download
jobs and automatically launches DownloadStudio
to begin downloading the requested files.
- If you have Clipboard Monitoring turned on in
DownloadStudio, it checks the Windows clipboard
for URLs and automatically launches DownloadStudio
to create a new download job.
DownloadStudioScheduleMonitor.exe lets you have
the main DownloadStudio
application closed when
you are not using it, since
it will be automatically
started when a scheduled
job is requested or when
a URL is found in the Windows
clipboard.
Removing DownloadStudioScheduleMonitor.exe from
the running tasks in Task Manager will affect the
performance of DownloadStudio.
How do I get the latest updates to DownloadStudio?
Click the Help/Check for Updates menu item.
My Trial Version has expired. How do I
register my copy of DownloadStudio?
You need to purchase DownloadStudio and a serial
number and license key will be sent to you. To purchase
DownloadStudio, click the Help/Buy Online menu item
to go to Conceiva's secure online purchasing system.
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