Customer Support

User Forum

Visit our user forum at http://forum.conceiva.com to ask questions and get answers from our customer support staff and other users. Latest Posts in the User Forum:

Submit Support Request

If you did not find an answer to your question in the FAQs or the user forum, then fill out the Support Request form below. After submitting a support request, you will receive an email to let you know that we have received your request. If you do not receive this email with 30 minutes of submitting a support request, please double check the email address you entered and try again.

	What is your name?	(e.g. John Smith)
	What is your email address?	(e.g. name@mail.com)
	What product do you need help with? DownloadStudio Mezzmo   Version:
	Is this a Trial version? Yes    No
	What is your DLNA device's make and model?	(e.g. Sony Bravia KDL32W5500, WD TV Live, Google Chromecast)
	What device profile is selected for your device in Mezzmo? (Tip: Go to Media Devices dialog to find this information)	(e.g. Samsung C, Generic Device)
	How is your PC and your DLNA device connected?	(e.g. Ethernet cable, Wireless G, Wireless N, Homeplug)
	What CPU and RAM is your PC using?	(e.g. Intel i7, i5, QuadCore, DualCore, Atom, 2GB, 4GB RAM)
	What firewall are you using on your computer?	(e.g. Windows firewall, Norton, ESET, Kaspersky, ZoneAlarm)
	What Operating System are you using? ---- select one ---- Android Windows 10 Windows 8.1 Windows 8 Windows 7 Windows Vista Windows XP Windows 2000 Windows Home Server Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 Windows Server 2000 Other
	What is the general nature of the problem? ---- select one ---- I cannot buy the software I cannot download the software Installation does not work properly I cannot register the software I am having trouble using the software The software is not working properly The software crashes Suggestion for improvement Something else
	Please describe the problem:	To help us fix you problem: Please provide as much detail as possible, including the steps to reproduce the problem. Some files don't play? Then send us the FFmpeg information on those files. To get FFmpeg information, right-click on the file in Mezzmo and use the "Get FFmpeg Information" command. Need to send Mezzmo logs to us? You cannot upload or attach logs using this web page. You will need to send an email to support@conceiva.com with the zipped logs attached. Click here to learn how to create Mezzmo logs.
	Please enter the verification code: